Terms of Service

1.1

These Terms of Service summarize the standard terms on which Flash Motion s.r.o. ("Flash Motion", "we") produces videos, motion graphics and related visual content for business clients ("Client").

1.2

Every project is agreed and paid through Contra. For each project the Client receives and signs: (a) Flash Motion's Project Terms; (b) a Statement of Work ("SOW") setting out the scope, deliverables, fee, upfront payment, included revision rounds, start date and target delivery date; and (c) an invoice issued through Contra.

1.3

The signed Project Terms and SOW are the binding agreement for that project. If they differ from this page, the signed documents prevail. Between them, the order of precedence is Contra's Terms of Service, then the SOW, then the Project Terms. Each separately accepted Contra project is a separate agreement, and later changes to this page or to our templates do not change a project that has already been accepted.

2.1

We provide video production services including messaging and scripting, creative direction, storyboarding, design, 2D/UI animation, motion graphics, post-production of founder-led and footage-based videos, sound design and final delivery.

2.2

The packages and rates published on flashmotion.io/#pricing are a guide. The fee for each project is the amount stated in its SOW. Extra deliverables, changes to approved stages or other additional scope require both parties' express acceptance of the scope, fee and timing (by email or through Contra) and payment of the additional fee before that work begins.

3.1

The full project fee is paid 100% upfront through Contra when the project is signed. Production capacity is reserved and work begins once both parties have signed, the fee has been processed and released by Contra, and the Client has provided the required brief and materials.

3.2

Contra's terms govern payment processing, release of funds and platform fees. Final delivery requires full payment of all undisputed amounts due for the project.

3.3

Invoices are issued in USD or EUR through Contra. For cross-border B2B services no Czech VAT is charged: EU VAT-registered customers account for VAT under the reverse-charge mechanism, and for non-EU business customers the service is outside the scope of Czech/EU VAT. Clients are responsible for any local taxes and for their own bank or conversion fees.

4.1

The upfront payment is an advance against services, not a deposit that is automatically earned in full.

4.2

The Client may cancel a project by email. Flash Motion is then entitled only to the value of work actually performed up to cancellation plus Client-approved, non-cancellable third-party costs, capped at the project fee. Within 10 business days we provide a written breakdown of that work, initiate repayment of the unearned balance, and hand over completed, paid-for deliverables in their current form. If no work has been performed, the full fee is refunded.

4.3

Refunds are made through Contra where supported, or directly by Flash Motion where Contra cannot process them. Either party may terminate for a material breach not cured within 15 days of email notice.

5.1

The production stages, deliverables and number of included revision rounds are set out in the SOW. One revision round means one consolidated set of feedback on a submitted version. The Client appoints one feedback owner and gives express approval before production moves to the next stage. Silence or comments alone are not approval.

5.2

Changes to an already approved stage are additional scope. Our own errors and minor factual corrections that do not change the approved creative direction are fixed at no charge.

5.3

The Client provides accurate, complete assets, product access and information, and a contact available each business day. Requested materials, feedback and approvals are due within one business day unless another deadline is agreed by email. Late materials, feedback or approvals may pause production and move the delivery date accordingly. Business days exclude weekends and Czech public holidays.

5.4

Delivery dates in the SOW are targets unless expressly marked as a Critical Deadline. If a production stage is more than 10 business days late solely through Flash Motion's fault and remains undelivered 5 business days after the Client's email notice, the Client may terminate and receive a refund of amounts paid in excess of the value of completed work.

6.1

Day-to-day communication, feedback and stage approvals may happen by email, through Contra, or in the working channels agreed for the project (for example Slack and Frame.io).

6.2

Cancellations, breach notices, legal claims and other formal notices must be sent by email. Flash Motion's address is info@flashmotion.io; the Client's address is the email used to accept the Contra proposal unless updated by email. Contra signatures, payments and formal dispute submissions remain on Contra.

7.1

Upon full payment and final delivery, the Client receives an exclusive, irrevocable, worldwide, perpetual, royalty-free license to use, reproduce, modify and distribute the final deliverables listed in the SOW. Where the law allows, we assign our transferable rights in them; otherwise the broadest permissible exclusive license applies. Drafts and rejected concepts are not included unless the SOW says so.

7.2

Source files (for example After Effects and Figma projects) are delivered when listed in the SOW. They do not include third-party software or plugins, which the Client needs to license separately; we identify any such dependencies. Third-party materials stay subject to their own licenses, and we use only properly licensed materials.

7.3

We may show completed work in our portfolio and on social media after the Client's public release, unless the Client asks for confidentiality by email before or at delivery. The Client may ask us to remove work from public display at any time, and we will do so within 14 days.

7.4

The Client may report technical defects or deviations from the approved specifications within 30 days of final delivery, and we will fix them at no charge. Subjective changes and new scope are not covered.

8.1

Both parties protect each other's non-public information and comply with applicable privacy laws. This duty survives the end of the project.

8.2

Flash Motion works as an independent contractor and may involve employees and subcontractors, remaining responsible for their work and confidentiality.

8.3

During the project and for 12 months after it ends, the Client will not directly solicit or hire people who worked on the project without our email consent. Genuine public job postings and people who approach the Client on their own are excluded.

9.1

Neither party is liable for indirect or consequential damages, or for lost profits, revenue, goodwill or data. Each party's total liability is capped at the fees paid or payable for the affected project in the 12 months before the claim, and at twice that amount for confidentiality, data-protection and indemnification claims. Payment obligations, fraud, intentional misconduct and liability that cannot legally be limited are not capped.

9.2

We indemnify the Client against third-party intellectual property claims concerning original final work created solely by us. The Client indemnifies us against claims arising from materials or instructions it provides.

10.1

If a dispute arises, the parties first try to resolve it in good faith by email or video call and allow 14 calendar days for this before going to court. Contra's dispute assistance may also be used.

10.2

These terms and every project agreement are governed by Czech law, and the courts in Prague, Czech Republic have exclusive jurisdiction. Neither party is liable for delays beyond its reasonable control, except for payment obligations.

11.1

How we handle personal data is described in our Privacy Policy. Where we process personal data on a Client's behalf while producing a video, we act as a data processor and follow the commitments set out there.

12.1

Projects are signed electronically on Contra, and those signatures are binding. If any provision is unenforceable, the rest remains in effect. We may update this page from time to time; the date at the top shows the latest version.